Peace Of Mind
The warranty covers 3 years for both the Biomat and the controller.
There is also a lifetime repair policy which guarantees that the manufacturer will either repair or replace any Biomat that is past the 3 year warranty coverage at a very reasonable cost. (service charges may apply, see below)
| Service Products | Terms | Service Charge | Return Shipping Fee | Shipping & Handling |
|---|---|---|---|---|
| BIOMAT® / BIO-BELT® / BIOACOUSTIC / ALKAL-LIFE 7000SL™ (NO ACCESSORIES) | Within First Year | 1-2 Months: None 3-12 Months: None |
1-2 Months: No Charge 3-12 Months: Customer |
None |
| Lifetime Care Program - Replacement | 13-24 Months: 10% of Current Retail Price 25-36 Months: 20% of Current Retail Price After 3 Yrs: 30% of Current Retail Price |
13-24 Months: No Return 25-36 Months: *Customer does not need to return mat; dispose of mat After 3 Yrs: No Return |
Refer to Shipping Fee Chart |
Our Richway products include their full documentation, warranty, and repair policy.
We have worked closely with Richway’s tech and warranty department for over 12 years, and are always impressed with their commitment, effort, and resources.
Depending on the nature of the defect, the product in question, and the number of years since the purchase, there can be fees to have the item repaired or replaced. The specifics are displayed on the chart below.
Chances are, you will never need repair service for these products. But if you do encounter a problem, please contact Richway by phone or email. They may be able to fix the problem over the phone. And if not, they will give you instructions to send in the item for repair or replacement.
Here is their contact information:
RichWay International, Inc.
Phone: 808.589.2800
customerservice@richwayusa.com
Of course, we are also happy to assist you with any questions you have, and you may contact us any time.
Issues are very rare, but just in case:
For items requesting service within the return period:
If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.
*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier.
If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready upon claim request.
- Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Policy, at any time and in its sole discretion.
- Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable change s.
Changes may be posted without notice to you. - ** CONTROLLER PRICE BASED ON THE RICHWAY PRICE LIST
- *** BIOMAT® ACCESSORIES – COTTON PAD, QUANTUM ENERGY PADS, AND ASSEMBLY PARTS. OTHER RELATED PRODUCTS – CUSHIONS, PILLOWS,
GERMANIUM PADS, AND ALL HEALTH PRODUCTS - **** International requests: please be aware of customs duties, VAT and taxes of return destinations. Richway is not responsible for these fees or is not liable to
provide details and information on these fees